Whilst it may not be difficult to find a contract office cleaning company being able to find a company that can do the work quickly and effectively is a little more difficult to do. If you were interviewing for a new staff member you would draw up a list of questions prior to the interview. Do you do the same when you are looking for an office cleaning contractor?
Here are a few topics to think about that will help you answer these questions.
Does the local cleaning manager fully understand what you are wanting in your office cleaning service contract? If they don’t understand what you are looking for how will they pass on instructions to the actual cleaners?
Are they flexible? Office environments can be always changing as teams as they expand in size will often move to different locations within a building or even to a different building. This shift of furniture and equipment also makes changes in cleaning requirements and the cleaning service provider should be flexible enough to alter your service agreement.
What about feedback? This is not simply signing a weekly/monthly survey form you need to be able to see what effect your feedback has on the cleaning methods and standards.
Quality control inspections.
You should expect the local manager to be doing scheduled visits to inspect the office cleaning standards especially at the beginning of the contract. This way they can catch and sort problems at the beginning before they become major issues. After this, random spot checks should be made in order to ensure that the cleaners are doing the job as per your agreed specifications.
Finally do they do have systems in place that will assure you that you will be able to get access to senior managers direct in order to sort out any issues that may come up during the cleaning contract. It is also important to understand how your calls are going to be handled and that you will be confident that your issue will be dealt with promptly and professionally at all times.
Here are a few topics to think about that will help you answer these questions.
Does the local cleaning manager fully understand what you are wanting in your office cleaning service contract? If they don’t understand what you are looking for how will they pass on instructions to the actual cleaners?
Are they flexible? Office environments can be always changing as teams as they expand in size will often move to different locations within a building or even to a different building. This shift of furniture and equipment also makes changes in cleaning requirements and the cleaning service provider should be flexible enough to alter your service agreement.
What about feedback? This is not simply signing a weekly/monthly survey form you need to be able to see what effect your feedback has on the cleaning methods and standards.
Quality control inspections.
You should expect the local manager to be doing scheduled visits to inspect the office cleaning standards especially at the beginning of the contract. This way they can catch and sort problems at the beginning before they become major issues. After this, random spot checks should be made in order to ensure that the cleaners are doing the job as per your agreed specifications.
Finally do they do have systems in place that will assure you that you will be able to get access to senior managers direct in order to sort out any issues that may come up during the cleaning contract. It is also important to understand how your calls are going to be handled and that you will be confident that your issue will be dealt with promptly and professionally at all times.
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